faq Lyro

  • Do you ship to USA?
  • Yes we do, you can check on usa.e-tasting.com if our products are available for delivery at your location once you click on the product and register your zipcode in "Check availability at"
  • Can't find my tasting note
  • You received your tasting notes by e-mail after your order confirmation. The email may have gone to your spam folder. (First, check if he/she ordered the tasting note)
  • Do you work with professionals?
  • Si c'est un professionnel alors il peut envoyer un mail à contact@e-tasting.com pour recevoir la tarification et toutes les informations nécessaires
  • Do you ship to Canada?
  • Sorry, but we don't. We ship to Afrique du Sud,Allemagne,Autriche,Belgique,Bulgarie,Chypre,Corée du Sud,Croatie,Danemark,Espagne,Estonie,Finlande,Grèce,Hongrie,Irlande,Italie,Japon,Lettonie,Liechtenstein,Lituanie,Luxembourg,Malte,Moldavie,Monaco,Norvège,Pays-Bas,Pologne,Portugal,R.A.S. chinoise de Hong Kong,Roumanie,Saint-Marin,Serbie,Singapour,Slovaquie,Slovénie,Suède,Suisse,Taïwan,Tchéquie, USA, and United Kingdom at the moment. If you plan on travelling to any of those places we can ship the package to a relative here. Alternatively, you might have visitors coming to your location who could bring you the pack
  • Storage time and conditions
  • Store your tasting notes in a cool, dry place away from direct sunlight. They should be kept at room temperature and can be stored for several years if properly maintained
  • Missing a bottle of Vinotte, What do we do?
  • We can send it to the customer the missing Vinotte.
  • Why didn't I receive my tracking number?
  • Don't worry. You will receive your tracking number once we send your pack
  • The wine that it is aged in cement or stainless steel tanks and then bottled. In the nose you mention oak - how can this then be?
  • Yes it's aged in cement or stainless steel for maturation, but it doesn't mean that they didn't put the oak staves or oak chips inside, this kind of oak material also can give the wine more complex aromas
  • Who has decided on the notes?
  • It's COAM (the WSET approved program provider) who provides the notes, they tasted each wine in our tasting kits and they write the tasting notes to us, so don't worry, the tasting notes are professional.
  • How do you choose your wines?
  • Our wine-choosing process is that we follow the requirements of WSET, for example, WSET gives us the outline of the wines-choosing like which kind of wine we should choose, like young/old wines and how many white wines should we choose, how many red/rosé should we choose, then we follow these rules and choose our wine.
  • Who has written The description of the tasting notes?
  • Our tasting notes are written in strict accordance with the different requirements of each level. For students taking the WSET L1 course, they only need to master the most basic appearance characteristics and some simple aroma characteristics. We cannot add the requirements for L3 students to the L1 tasting notes because most of our customers choose our tasting kits according to their level, if we describe the appearance of the wine as "Pale lemon-green" and the acidity as "medium (+)" in the L1 tasting notes, this is beyond the scope of learning for L1 students, we hope you can understand why we did this😊 If you are preparing for your WSET L3 exam or WSET diploma, we recommend you purchase our Level 3 tasting kits😊
  • Can I have my invoice?
  • mettre en relation avec un humain pour générer une facture et l'envoyer par mail ultérieurement, créer un ticket spécifique "facture"
  • Est-ce que les vins sont différents d'un pack à l'autre pour les kits dégustation à l'aveugle?
  • Hello, the wines are chosen randomly, you will not have the same wines from one kit to the other. Do yu need kits with same wines?
  • quel est le process du formulaire retour client?
  • We are sorry to hear that the product did not meet your expectations, and we understand the importance of ensuring your complete satisfaction. To facilitate the return process, kindly follow the steps outlined below: 1. Package the Product: Please ensure the item is securely packaged to prevent any damage during transit. 2. Return Form: Complete the attached return form: https://forms.gle/PwABp5VhLFumjjZ16 Important Note: Please be aware that you have 14 days from the date of receipt to initiate the return process. We'd like to inform you that return shipping costs will be incurred as per our Terms and Conditions (CGV). While we understand this may not be the ideal situation, we want to transparently communicate that it aligns with our established policies. The return address is Vinovae, 24 avenue Joannès Masset, 69009 Lyon, France. Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria. We aim to process your refund or exchange promptly upon completion of the inspection. If you have any questions or concerns during this process, please feel free to reply to this email.
  • Who will pay Taxes import for UK?
  • These are not taxes, but customs charges applied randomly by British customs, over which we have no control. We apologize for any inconvenience caused. We will pay any taxes if required
  • Puis-je payer le tasting notes séparément?
  • There are indeed some tasting notes sold on the website for an additional €5, €15, €25. Would you like us to send you a payment link?
  • The Vinotte has fermented or corked or oxydised, why is it happening?
  • It's important to note that defects can occasionally occur in the original wine bottles, such as corky taste, bretts, restart in fermentation, oxidation, maderized wines, etc. While these instances are rare, they do present valuable learning opportunities for our students to understand the nuances of faulty wines. Let us taste a sample of the same production batch and confirm that it is a restart in fermentation. We wanted to give you the best experience possible so we prefer to send you a new sample to meet your expectations if your training is not over yet. We sincerly hope that you will be satisfied.
  • The note says it has medium alcohol, but the bottle states it has 14,5%. What is the correct one?
  • Ce niveau d'alcool se situe à la limite entre l'alcool moyen et l'alcool fort. Il appartient de déterminer à la dégustation si cela se ressent comme un alcool fort ou un alcool moyen. Dans les notes de dégustations, il y a écrit alcool moyen. Je l'ai donc ressenti comme un alcool moyen.
  • Les aromes dans le vin et dans la tasting notes me semblent incorrects, pourquoi?
  • Les arômes listés sont à prendre à titre d'exemples et comme un guide. Le café et le chocolat sont en effet ici considérés comme des arômes secondaires. Si votre cliente trouve d'autres arômes secondaires, elle peut tout à fait les écrire sur ses notes de dégustations.
  • The wine is from vintage 2016 but listed as youthful. How is it possible?
  • Le vin est jeune car il a que des arômes primaires. Les vins vieillissent chacun à leur vitesse. Le millésime peut être trompeur.
  • Mon Calendrier est abimé, pourquoi?
  • Nous sommes vraiment navrés d'apprendre cette nouvelle, ce n'était pas censé arriver. En effet le suremballage renforcé était prévu pour protéger parfaitement votre calendrier durant le transport. Demander une photo et renvoyer vers un humain
  • Mes Vinottes sont trop petites (20 ml), pourquoi cette dimension?
  • Nous sommes navrés que vous trouviez la quantité trop petite. Comme indiqué sur la fiche produit, 20 ml est la dose de dégustation parfaite pour se faire un avis sur un vin. C'est également celle proposée sur les salons des vins. Sur www.e-tasting.com, sachez que nous proposons également des coffrets d'échantillons de 40 ml et 50 ml.
  • Il Manque 1 Vinotte, pourquoi?
  • Nous sommes navrés d'apprendre qu'il vous manque 1 Vinotte. Une erreur humaine qui a pu survenir au moment du remplissage de votre calendrier.
  • j'ai recu 2 fois la même Vinotte, pourquoi?
  • Nous sommes navrés d'apprendre cette nouvelle. Une erreur humaine qui a pu survenir au moment du remplissage de votre calendrier. Nous renverrons la manquante
  • Les Vinottes en plastique ne sont pas écolo?
  • Votre Vinotte est en P.E.T. et 100% recyclable. Il vous suffit de la jeter avec son bouchon dans le bac des emballages et elle sera retransformée en P.E.T. à boisson! Vous pouvez également lui offrir une seconde vie en la réutilisant pour un autre usage.
  • Why the alcohol percentage is different from the Vinotte to the bottle?
  • Regarding the alcohol percentages, European legislation allows a tolerance of ±0.5% vol. between the stated alcohol level and the actual level after analysis. 👉 This means that a wine labelled 13% may in fact contain between 12.5% and 13.5% alcohol. In addition, some producers bottle their wines in several batches. A wine can evolve slightly, concentrate, or lose a small amount of alcohol between bottlings.
  • I received my WSET Level 2 20ml tasting sampler kit and I'm a little
    upset that it does NOT correspond to the tasting schedule required in
    the WSET Level 2 course in which I'm currently enrolled.
  • Please be assured that the selection of wines and the tasting order
    included in our wine tasting kits have been validated by the WSET
    organization    . We recommend contacting the wine school with which you
    are enrolled to confirm when and which samples you are scheduled to
    taste    , as they will provide guidance tailored to your course structure
    and tasting sessions.
Button label