Shipping policy

Article 6 – Delivery

6.1 Delivery Area The Products are delivered to the countries specified in the dispatch form at the time of order confirmation.

6.2 Shipping Methods The ordered Products are delivered to the address specified by the Customer when entering into the Contract. In the event of the recipient's absence or the absence of a person authorised to take delivery of the Products, the carrier leaves a calling card at the delivery address provided by the Customer (or sends an electronic notification) enabling the Customer to collect the parcel from the location and within the period indicated. Under no circumstances shall VINOVAE be held liable for any deterioration of the Products resulting from late collection from the carrier or failure by the Customer to collect the Products. Any delay in delivery, or non-delivery caused by inaccurate or incomplete information supplied by the Customer, shall not give rise to any refund. Any parcel returned to the seller due to an incorrect or incomplete delivery address shall be redispatched at the Customer's expense. Any storage fees shall remain the Customer's responsibility.

6.2.1 Unclaimed or Uncollected Parcels In the event that a parcel is not collected by the Customer from the designated pick-up point or post office within the timeframe specified by the carrier, or is returned to VINOVAE due to lack of access or repeated absence, VINOVAE shall notify the Customer by email. In such circumstances:

  • If the Customer requests the re-dispatch of their order, this shall be subject to the prior payment of new delivery charges by the Customer.

  • If the Customer requests a refund of their order, or in the absence of a response from the Customer within seven (7) calendar days following the dispatch of said notification, the order shall be cancelled and the sale terminated as of right (résolution de plein droit). VINOVAE shall then proceed to refund the Products, subject to the deduction of a flat fee of €9.90 including VAT corresponding to the return shipping costs of the parcel and logistics processing expenses incurred by VINOVAE.

6.3 Delivery Times VINOVAE provides an estimated delivery time to the Customer upon conclusion of the Contract. This timeframe runs from the confirmation of the validation of the Contract, as defined in Article 5.4 of these General Terms and Conditions of Sale.