Privacy policy

At E-tasting (accessible via the website www.e-tasting.com), safeguarding your privacy and ensuring the security of your personal data are fundamental commitments.

We apply a strict principle: we never sell, rent, trade, or disclose your personal data to third parties for advertising or commercial purposes.

This policy informs you clearly and transparently about how your data is collected, used, and protected when you visit our website or order our Products (Tasting Sets, Vinottes).

1. Data Controller

The data controller responsible for personal data collected on the website www.e-tasting.com is:

  • Company: VINOVAE SAS

  • Registered office: 24 avenue Joannès Masset, Bâtiment les Passerelles, 69009 Lyon, France

  • Contact email: contact@e-tasting.com

2. Our Strict Commitment: No Disclosure of Your Data

We treat your personal data as strictly confidential.

  • No sale or assignment: Your data is not subject to any commercial exploitation by third parties, nor to any resale or monetisation.

  • Transmission strictly limited to technical and logistical needs: The only individuals or entities with access to certain parts of your information are our technical subcontractors who are strictly essential to fulfilling your order:

    • Our partner carriers (e.g. La Poste / Colissimo, UPS, or the chosen carrier): only your surname, first name, delivery address, telephone number, and email address to transport your parcel and notify you of its tracking updates.

    • Our secure payment providers (e.g. PayPal, banking solutions): bank transactions are processed in encrypted form directly by these accredited platforms; VINOVAE never has access to your full payment card details.

    • Our web hosting provider: ensuring technical security and database storage.

All our partner providers are bound by strict confidentiality obligations and GDPR compliance. Under no circumstances are they authorised to reuse your data for their own purposes.

3. Data We Collect

We adhere to the principle of data minimisation: we only collect what is strictly necessary to fulfil your orders or keep you informed:

  • Account creation and ordering: Surname, first name, billing and delivery postal addresses, email address, telephone number, encrypted password.

  • Payment: Transaction details and proof of payment (sensitive banking details are processed directly by our secure payment provider).

  • Customer service correspondence: Your enquiries, complaints, or withdrawal forms.

  • Browsing and cookies: Anonymised or pseudonymised technical browsing data (IP address, browser type, pages viewed) for statistical purposes and to enhance website performance.

4. Why Do We Collect Your Data? (Purposes and Legal Bases)

Your data is processed for specific and legitimate purposes:

  • Order fulfilment: Managing orders, preparing Vinotte sets, delivery, invoicing, and after-sales service (legal basis: performance of a contract).

  • Customer account management: Access to your personal dashboard and order history (legal basis: performance of a contract).

  • Compliance with statutory obligations: Retaining invoices and accounting records (legal basis: legal obligation).

  • Communications and newsletters: If you have expressly consented, sending updates on our latest products, offers, or tasting workshops. You may unsubscribe at any time with a single click (legal basis: consent).

5. Data Retention Periods

Your data is retained only for the duration necessary for the operations for which it was collected:

  • Customer account data: Retained for as long as your account remains active, then archived or deleted after 3 years of continuous inactivity.

  • Accounting and billing data: Retained for 10 years, in accordance with statutory obligations under the French Commercial Code.

  • Direct marketing data (newsletter): Retained for 3 years from the date of your last interaction with us, unless unsubscribed earlier.

6. Security of Your Information

VINOVAE implements robust technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or accidental disclosure:

  • Traffic encryption using secure protocols (HTTPS / SSL certificate) across the entire website.

  • Robust password encryption.

  • Restricted data access, limited exclusively to authorised members of the VINOVAE team.

7. Your Rights Regarding Your Personal Data

In accordance with European regulations (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), you hold the following rights regarding your personal data:

  • Right of access: To know what data we hold about you and obtain a copy of it.

  • Right to rectification: To correct or update inaccurate or incomplete information directly from your account or via our customer support.

  • Right to erasure ("right to be forgotten"): To request the permanent deletion of your data, subject to our statutory retention requirements (e.g. accounting invoices).

  • Right to object: To object at any time to the processing of your data for direct marketing purposes.

  • Right to restriction of processing and right to data portability: To request the temporary suspension of your data processing or the transfer of your data in a structured format.

How to Exercise Your Rights

For any request concerning your personal data, simply contact us:

  • By email: contact@e-tasting.com

  • By post: VINOVAE – Service Client / RGPD, 24 avenue Joannès Masset, Bâtiment les Passerelles, 69009 Lyon, France

We undertake to respond within a maximum of 30 calendar days.

If, after contacting us, you consider that your rights have not been respected, you are entitled to lodge a complaint with the competent supervisory authority: the CNIL (Commission Nationale de l’Informatique et des Libertés – www.cnil.fr).

8. Use of Cookies

The website www.e-tasting.com uses tracking technologies and cookies to:

  • Guarantee the essential operation of the website and shopping basket.

  • Measure overall website traffic in order to optimise ergonomics and loading speeds.